HOW DO I RETURN AN ITEM?

If you are not happy with your purchase and wish to return an item, please contact us within 15 days from receiving your order.

Please provide your order number and we will give you instructions on the return without asking any questions..

Only items purchased directly from globrushes.com will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.

Returned items must be in original packaging, including any accessories, manuals, and documentation.

Returned items must be unused, in the same condition that we sent it to you, and in their original packaging.

Returns made without a receipt may be refused.

If after 90 days, you still haven’t received your order, we will escalate the matter to our tier 2 support team and refund your money, no questions asked.

WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?

Did you receive a faulty unit or the wrong product? Simply not satisfied with your order?

Please Contact Our Customer Support Team to start the return process. Please include the following information:

• Order number
• Proof of purchase
• Video or photo of the faulty product (if applicable)
• Complete delivery address
• Contact telephone number

In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.

HOW LONG IS THE RETURNS PROCESS?

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.

WHEN WILL I RECEIVE MY REFUND?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven’t received a credit for your return yet, here’s what to do:

Contact the bank/credit card company. It may take some time before the refund is posted to your account.

FREE SHIPPING ITEMS

For customers that have chosen our FREE SHIPPING (Without Tracking) option, please bear in mind that we will only provide you with our Proof of Shipping. You will NOT be able to track your order’s whereabouts after that, the risk of the product not arriving your doorstep is there. If after 90 days, you still haven’t received your order, we will escalate the matter to our tier 2 support team and refund your money, no questions asked.

If your order is over $75, we HIGHLY RECOMMEND you to choose our STANDARD SHIPPING (With Tracking) option, so that you will be able to track your order at all times, until it arrives your doorstep.

HOW DO I CHANGE OR CANCEL MY ORDER?

Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or canceled.

Office Address: 473 Mundet Place, Ste us350021, Hillside, New Jersey, 07205, U.S

For any query, contact support@globrushes.com